SimpleACME1. Yearly service purchases
SimpleACME sells recurring yearly DNS challenge subscriptions through Paddle, our merchant of record and reseller. Standard prices are USD 34.99 per year for a single domain and USD 89.99 per year for a wildcard domain, with the final tax and total shown at checkout. Your payment buys access for a yearly term rather than individual certificate renewals.
2. The 14-day request window
Contact us or Paddle within 14 calendar days of your initial yearly purchase if you want to request a refund. We support review of initial-purchase refund requests within this window. Requests are processed through Paddle, subject to the Paddle Refund Policy, the Paddle Buyer Terms and mandatory consumer law. This request window does not limit a statutory withdrawal right or guarantee that every discretionary request will be approved.
Mandatory rights vary by location and can also apply to certain subscription renewals, defective services or purchases made in error. Those rights take precedence over this policy. Where applicable law permits, the withdrawal rules for digital services may depend on when service performance begins and the consents provided at checkout.
3. How to request help
Use Paddle buyer support or email support@simpleacme.com. Include your account email, affected domain, transaction or receipt reference, purchase date and a brief explanation. Do not send passwords, API keys, certificate private keys or full payment card details. Paddle determines payment processing steps and communicates refund progress; processing and bank settlement times can vary.
For a technical problem, please describe the issue so we can help resolve it. Contacting support does not waive any mandatory refund or withdrawal right.
4. Renewals and unused time
You may stop future automatic renewal through the available Paddle subscription management options or by asking support@simpleacme.com before renewal is processed. Keep the cancellation confirmation. Stopping renewal normally leaves domain updates enabled until the original paid-term end date. It does not provide daily billing or a new paid term.
We do not routinely offer pro-rated refunds for unused time after the initial request window or for a renewal, except where Paddle's policy, mandatory consumer rights or an agreed resolution requires otherwise. Contact Paddle promptly about an unexpected renewal; your country may provide additional rights.
5. What an approved refund or reversal changes
An approved refund, including a partial refund associated with a domain payment, chargeback or payment reversal disables DNS update access for the affected domain immediately. Do not assume access will continue to the original term end after money has been refunded or reversed. Existing certificates are not automatically revoked by SimpleACME, but future DNS validations and certificate renewals can fail while updates are disabled.
A pending request alone does not confirm that a refund has been approved. We may review repeated or abusive purchase-and-refund behavior when considering discretionary requests, without limiting mandatory rights.
6. Questions and operator
SimpleACME, Weierweid 9, 6122 Menznau, Switzerland. Email support@simpleacme.com for service questions and assistance identifying your purchase. Paddle handles the payment refund itself as merchant of record.